Head Office - Sales Consultant

Job Reference neilson/TP/651/112

The job has expired.

Contract Type:

Full Time

Salary:

Dependent on Experience

Location:

Brighton

Closing Date:

25/03/2025

Department:

Customer Contact Centre

Job Introduction

Job Title: Sales Consultant

Department: Sales & Service Team

Location: Brighton, UK

Reports to: Sales Team Managers

Work Pattern: Annualised hours shift work, including weekends and bank holidays.

Contract Type: Permanent

Salary: £24,000 plus monthly average commission payment

Job Role Summary:

Neilson is all about providing exceptional holidays to our guests. This journey starts with the Sales Team.

Our sales team provides a friendly, efficient, and professional service to direct customers and travel agents.

As a Neilson Sales Consultant, you will provide accurate information and manage the Neilson holiday booking experience from start to finish via all communication channels.

You will strive to achieve all sales/service targets and help to ensure that Neilson’s excellent reputation in travel is maintained.

Key Responsibilities and Tasks:

To be precise and numerically accurate in the costing of holidays.
Take personal responsibility for the integrity of every booking you make or amending.
To immediately highlight any pricing/loading errors to the relevant departments.
Delivery of all personal KPI’s.
Adhere to all operational standards, policies & procedures.
Participate in outbound calling/marketing campaigns.
To maintain a thorough understanding/ability to clearly explain the Neilson terms and conditions to the customer or travel agent as required.
To demonstrate excellent customer service skills across all booking channels for all sales/administrative queries.
To expand/develop personal skills, knowledge and experience to positively impact performance and to support in meeting the goals of the business.
Be prepared to travel overseas for educational and product knowledge development.
Attend regular training sessions to keep service skills and product knowledge up to date.

Personal Specification

Essential

The ability to work well on both an individual level and as part of the wider team.
Excellent verbal and written communication skills.
Ability to communicate with all levels of external/internal customers.
To develop and maintain excellent working relations with colleagues and other internal departments.
To be conscientious in all decisions made relating to the role.
To be flexible concerning working hours and weekend shifts.

Technical Skills Or Knowledge

Essential

Numerically accurate.
General geographical knowledge.

Desirable

To be commercially aware of holiday sales and trends.
Knowledge of Microsoft packages: Word/Excel/email/PowerPoint.

Experience & Track Record:

Essential

Previous sales skills experience.
Previous customer service experience.

Desirable

Previous ski or sailing experience.
Previous Travel Agent or Sales Centre experience.
Experience working in a results-driven environment to achieve personal targets.

Qualifications, Training, Professional Memberships Or Accreditations

Educated to GCSE level or higher in Math and English, or equivalent.

Neilson Benefits: 

25 days holiday + bank holidays.  Option to purchase 5 days holiday as extra.
Auto enrolment into Scottish Widows pension scheme (Employer 4%, employee 5%). 
Life Assurance x 2 salary.
Additional partner discounts (OOSC, Osprey, Trek, Snow Centre, Temple Spa etc).
Modern, friendly, casual, upbeat office atmosphere.
Free on-site gym & shower facilities.
Free parking within a 10-minute walk from the office.
Office secure bike storage.
Great office location in Brighton Marina.
Highly preferential holiday deals (70% discount + additional discount for children).
Remote working options.
Office kitchen/bar – Coffee & tea making facilities.
Office pool table & darts board.
Daily fruit basket. 
Free drinks fridge & snacks.
Cycle to work & Tech scheme (salary sacrifice).

We reserve to close this vacancy before the closing date if a suitable candidate is found.

The job has expired.